Mistakes happen at the billing counter, a wrong line, a duplicate charge, a payment on the wrong bill. What separates a trustworthy system from a risky one is how those mistakes get corrected.
Corrections are events, not edits
In OlivHealth you don’t quietly rewrite a settled bill. You void or reissue it, and you record a refund against what was actually paid, each as its own logged event with a reason. The original stays on record; the correction sits beside it. Anyone reviewing later can see exactly what happened and why.
The guardrails
- A payment can’t exceed the balance due.
- A settled bill can’t take another payment; a draft can’t be paid at all.
- A refund can’t exceed the net amount paid.
- Zero or negative amounts are rejected.
Why this is non-negotiable
When corrections are structured and logged, your books reconcile and your audit trail holds up. When they’re silent overwrites, neither is true. We chose the harder, safer path on purpose.