Notes from
the team
Practical writing on hospital operations, GST billing, patient engagement and keeping data safe, grounded in how OlivHealth actually works.
How to reduce patient no-shows in your clinic
No-shows are quiet revenue leaks and worse outcomes. Here is a practical playbook to cut them — timely reminders, advances, waitlists — plus a free calculator to size the problem.
Read the postDPDP Act for hospitals: a practical compliance checklist
India’s Digital Personal Data Protection Act, 2023 changes how hospitals must handle patient data. A plain-English checklist to point your clinic in the right direction.
6 min readGST on healthcare services in India: what is exempt and what is not
Which clinic services are GST-exempt, when you raise a Bill of Supply vs a Tax Invoice, and how to keep OPD billing clean. Plus a free GST calculator.
5 min readWhatsApp, SMS and IVR: reaching patients where they already are
A missed appointment is lost revenue and a worse outcome. Here is how OlivHealth reaches patients on the channels they actually check, and turns missed calls into leads.
5 min readHow we keep patient data safe
Patient records are among the most sensitive data a hospital holds. Here is how OlivHealth is built so one hospital can never see another’s data, staff see only what their role allows, and every change is accountable.
6 min readGST on OPD billing: Bill of Supply vs Tax Invoice
Core clinical OPD services are GST-exempt, but pharmacy and some diagnostics are not. Here is how the two documents differ, and how OlivHealth picks the right one automatically.
5 min readWhy the OPD queue is the heart of a hospital OS
The front desk is where the day starts and where chaos usually lives. We built OlivHealth around a live, multi-counter queue for a reason.
4 min readBuild your own clinical forms, without waiting on us
Every hospital charts differently. Instead of forcing one rigid EHR form, OlivHealth gives you a visual template builder, and lets you carry records forward instead of re-typing.
6 min readThe patient wallet: advances and refunds without spreadsheet chaos
Advance payments are where money quietly goes missing. A proper wallet ledger, credits, debits and refunds, keeps every rupee accounted for.
5 min readWhy token, bill and receipt numbers should never be global
A shared number sequence across hospitals is a silent compliance and reconciliation bug. Here is why OlivHealth numbers everything per hospital.
4 min readMulti-tenant by design: keeping every hospital’s data separate
The worst bug a hospital platform can have is one clinic seeing another’s patients. We made that structurally hard, not a matter of per-query discipline.
5 min readRefunds, voids and reissues: an auditable money trail
Money that can be edited quietly is money that can be lost. OlivHealth treats corrections as first-class, logged events, not silent overwrites.
5 min readThe right staff, the right screen, at the right time
Access control isn’t only about who, it’s also about when. OlivHealth combines granular roles with operating-hour access windows for staff.
4 min readRolling out a hospital OS: our onboarding playbook
Switching systems is where good software goes to die. Our answer is a staged rollout, map and migrate, pilot on one department, then scale with support.
5 min read